Privacy policy
# Navajiva Privacy Policy
Last updated: May 2, 2026
Navajiva Nourish Private Limited ("Navajiva", "we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information when you use:
- the Navajiva website, including [https://navajiva.com](https://navajiva.com)
- the Navajiva Distributor mobile application
- the Navajiva MR mobile application
- related admin, onboarding, ordering, support, and communication services
If you use any of these services, you agree to this Privacy Policy.
## 1. Who We Are
Navajiva Nourish Private Limited
8/42, Ward No. 8, Kidwai Nagar, Uttar Pradesh - 232104, India
Email: navajivanourish@gmail.com
Customer Care: 9236555755
## 2. Services Covered by This Policy
This Privacy Policy applies to:
- visitors to the Navajiva website
- applicants for distributorship
- approved distributors using the Navajiva Distributor app
- medical representatives ("MRs") using the Navajiva MR app
- doctors, clinics, or business contacts whose professional details are entered into the Navajiva MR workflow
- business users interacting with our admin, onboarding, ordering, agreement, and support systems
## 3. Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
### A. Contact and Account Information
- full name
- mobile number
- email address
- login and OTP verification details
- business or clinic contact details
### B. Distributor Onboarding and Business Information
- business name
- GSTIN
- homeopathy drug license number or related compliance details
- business address
- city, state, pincode
- service area or territory
- approval or review notes related to onboarding
### C. Uploaded Documents and Media
- GST certificates
- drug license files
- signed agreements
- invoices
- supporting PDFs, images, and other uploaded documents
- product/order related files
- profile or operational images submitted through the apps
### D. MR Attendance and Field Activity Information
- attendance photo/selfie
- doctor visit photos
- sample handover photos
- headquarters, area of visit, and field activity details
- visit timestamps
- distance summary and daily route checkpoints derived from app actions
### E. Location Information
We collect precise location only when you actively use features that require it, such as:
- marking attendance
- recording doctor visits
- saving field activity checkpoints
- closing the day for distance calculation
We do not collect background location continuously. Location is collected when you trigger these actions inside the app.
### F. Doctor and Professional Visit Information
When an MR records doctor activity, we may collect:
- doctor name
- clinic or business name
- mobile number, if entered
- specialty, if entered
- birthday, if entered
- address, city, state, and pincode
- GPS coordinates of visit location
- sample given / not given status
- visit notes and timestamps
MR users should only enter professional information they are authorized to share or record in the ordinary course of business.
### G. Order, Pricing, and Transaction Information
- cart items
- order requests
- order confirmations
- distributor pricing or discount details
- invoice references
- dispatch and courier details
- payment mode and payment status information maintained for business operations
### H. Technical and Device Information
We may automatically collect limited technical information necessary to operate and secure our services, such as:
- device type
- operating system
- app version
- IP address
- server and error logs
- session identifiers
## 4. How We Use Information
We use information to:
- create and manage user accounts
- verify users through OTP or other login methods
- process distributor applications
- review and approve or reject onboarding requests
- generate, send, store, and manage agreements and supporting records
- manage products, offers, pricing, and orders
- operate the MR attendance and doctor visit workflows
- calculate daily field distance from attendance and visit checkpoints
- manage invoices, dispatch, and business reporting
- provide customer support
- maintain platform security, prevent fraud, and troubleshoot issues
- comply with legal, tax, regulatory, and record-keeping obligations
- improve our services and internal operations
## 5. How We Share Information
We do not sell personal information.
We may share information only as needed with:
- our internal employees, admins, and authorized business operators
- distributors, MRs, or business users when required for the intended workflow
- cloud hosting, database, storage, and infrastructure providers
- SMS / OTP and communication service providers
- file storage and document delivery providers
- professional advisors, auditors, or legal authorities where required
- government, regulatory, tax, or law enforcement authorities when legally required
We may also disclose information if necessary to protect our rights, users, or the public, or to enforce our terms and business policies.
## 6. Location, Camera, and Media Permissions
### Distributor App
The Distributor app may request access to files, documents, and media so users can upload business records, agreements, and order-related documents.
### MR App
The MR app may request:
- Camera access to capture attendance, doctor visit, and sample photos
- Location access to mark attendance, save doctor visit locations, and calculate daily distance summary
These permissions are used only for app features that the user chooses to use.
## 7. No Cross-App Tracking or Advertising Tracking
Our apps are intended for business operations and do not use personal data for cross-app or cross-website advertising tracking.
We do not knowingly track users across third-party apps or websites for targeted advertising.
## 8. Data Retention
We keep information for as long as reasonably necessary to:
- operate the apps and website
- maintain business records
- support onboarding, orders, agreements, and field operations
- comply with tax, accounting, legal, contractual, and regulatory obligations
- resolve disputes and enforce agreements
Retention periods may vary depending on the type of record. When data is no longer required, we will delete, anonymize, or securely archive it according to our internal processes and legal requirements.
## 9. Data Security
We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no internet-based system is completely secure, and we cannot guarantee absolute security.
## 10. Your Choices and Rights
Subject to applicable law, you may request to:
- access information we hold about you
- correct inaccurate information
- update account or business details
- request deletion of certain information
- withdraw from using our services
Some information may need to be retained for legal, compliance, fraud prevention, tax, contractual, or operational reasons even after a deletion request.
To make a request, contact us at:
- Email: navajivanourish@gmail.com
- Customer Care: 9236555755
## 11. Children
Our services are intended for business and professional use and are not directed to children under the age of 18. We do not knowingly collect personal information from children.
## 12. Third-Party Services and Links
Our website or apps may contain links to third-party websites, maps, app stores, courier systems, or external services. Their privacy practices are governed by their own policies, and we are not responsible for their content or handling of personal information.
## 13. International Processing
Our service providers may process or store data in jurisdictions outside your local region. Where this happens, we take reasonable steps to ensure that data is handled with appropriate safeguards consistent with applicable law and this Privacy Policy.
## 14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or product changes. The updated version will be posted with a revised "Last updated" date.
## 15. Contact Us
If you have questions, concerns, or privacy-related requests, please contact:
Navajiva Nourish Private Limited
8/42, Ward No. 8, Kidwai Nagar, Uttar Pradesh - 232104, India
Email: navajivanourish@gmail.com
Customer Care: 9236555755